How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

    Home / News / Summer Memories
    Summer Memories

    Summer Memories

    Aug 24, 2016

    As the summer holidays are coming to a close, we have been looking back at our favourite summer memories.

    summer memories

    My favourite memory that I am going to treasure from this summer is Lucas beginning to explore. He is now steady on his feet and confident to wander and discover all the new sights, textures and scents that his surroundings have to offer. As much as I love his independence, I also love that he still checks that we aren't too far away. Not ready for him to let go of us yet. - Jenni

     

    summer memories

    My favourite memory of the summer is having a long weekend in Llandudno. Jacob had a great time, the weather was perfect. We went up the Great Orme, crabbing and he even swam in the sea. He is growing up so fast! - Greta

     

    What has been your favourite summer memory? We would love to read them in the comments x

     

    10 comments

    Sep 12, 2016

    I still had to work all summer but there were some lovely days when I could bring my computer outside and enjoy the sun whilst working. It’s those days that make my happy I work for myself and not in someone else’s stuffy office.

    Amanda Webb
    Sep 12, 2016

    Lovely photos too. We had a lovely time in Northern Ireland for a few days, especially our day at Mount Stewart. Well worth visiting if you haven’t been.

    Lorna Sixsmith
    Sep 10, 2016

    We had such fun this summer cannot believe we are fully emersed back into school life already ?

    Joanne
    Sep 09, 2016

    Lovely memories, that is such a great age. I remember it so well. Enjoy every minute :)

    Naomi Lavelle
    Aug 26, 2016

    Lovely photos. My favourite memory from this year is swimming with dolphins in Orlando x

    Sonia
    Aug 25, 2016

    Oh how sweet – we have had an amazing summer with memories made every day. Kaz x

    Ickle Pickle
    Aug 25, 2016

    Looks like you had a great summer. I haven’t been to Llandudno for years!

    Nikki
    Aug 25, 2016

    What a lovely memory. That’s great that he’s now exploring and how cute that he still checks for you. Our favourite memory has to be our holiday to Turkey x

    Kerry Norris
    Aug 24, 2016

    Aww what a cute memory of your son Lucas exploring. Thanks god Summer is ending…

    Anna Nuttall
    Aug 24, 2016

    How lovely that Lucas is exploring now! We had a great time in Cornwall and it was lovely walking around at Lands End, knowing we were right on the edge of the country! I love spending time with the family and not having school to go to (them, not me…)

    Sarah Ebner

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