How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For

For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns.

Please see here for our full returns ad cancellation policy.

How do I upload prints that I already have?

For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

My item has not arrived on time, what should I do?

Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

What do I do if I'm not happy with the prints that i've taken?

There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

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Back to school wish list

Aug 22, 2016

back to school guide

Personalised water bottle, £12.99

Goodbyn portions on the go lunch boxes, £10.95

Disney backpack, £25

Doodle pencil case, £12.50

Optipet, £9

With the return of Nemo in Finding Dory, I couldn't resist putting this backpack in my back to school list. Perfect for both boys and girls.

These water bottles have been a huge hit with Jacob and Destiny, two of our Bella & Bow little ones.

To keep lunch and snacks fresh, the Goodbyn lunch boxes are a flexible lunch box system that allows you to customise your lunch with a range of different container combinations. All three smaller boxes with lids can fit inside the largest square box, or you can fill them all with food and carry them separately.

I love the look of this doodle pencil case made of cotton canvas with graph paper design on one side and file paper on the other plus a spongy inner to protect your pens and pencils, the doodle pencil case comes complete with a set of 10 double-ended doodle wash-out pens.

For the little ones that wear glasses, Optipets can keep their glasses safe from being scratched when they aren't being used.

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4 comments

Aug 25, 2016

Love the look of the Nemo backpack x

Sonia

Aug 24, 2016

Oooh that pencil case looks great. Never heard of it before. Love the backpack x

Kerry Norris