How long will my order take?

For our standard delivery service:

Engraved 'More than words' Products - We aim to dispatch these personalised products within 10 working days of your order being placed.

Engraved 'Handprint' Products - We aim to dispatch these products within 10 working days of receiving your useable handprints.

Standard delivery service is sent via Royal Mail 1st Class Signed For
For our Express Service- We aim to dispatch 3 working days from receiving your usable prints/artwork and the order will be posted with Royal Mail Special Next Day Delivery by 1pm.

How do I take prints for my handprint/fingerprint order?

We are able to use any prints that you already have, which may have been taken with paint, ink or invisible ink. If you don't have any prints that you would like to use, then all of our handprint products offer you the option to order a FREE handprint taking kit when you place your order. These kits are really easy to use and less messy than using paint!

Once you've taken your prints you can send them to us via post (there is a freepost envelope included with your kit). We do recommend that you send your prints back via email though, as it is quicker and safer to do so, it also means you can keep the original prints as a keepsake. You can either scan your prints, or take a high resolution photo with your phone and send them to studio@bellaandbow.co.uk.

How do I use prints that I already have?

We simply need a copy of the prints that you already have. You can either scan the prints or take a high resolution photo and email them to studio@bellaandbow.co.uk. Alternatively, you can photocopy them and send them via post to our studio:

Bella & Bow Ltd, 3b The Common, Parbold, Lancashire, WN8 7DA.

Can I return/exchange my item or cancel an order?

Goods that are personalised, bespoke or made-to-order to your specific requirements are non-refundable, unless faulty. All other items can be returned if they are in their original packaging, please contact us within 7 days to arrange any returns. 

Please see here for our full returns ad cancellation policy.

    How do I upload prints that I already have?

    For our handprint products, you are able to upload a jpeg (photo) file with your order. Use the 'upload prints' facility when you pick your product options. If you have more than one image to send us, then please email them to studio@bellaandbow.co.uk, using your order number as a reference.

    My item has not arrived on time, what should I do?

    Once an order has been dispatched via Royal Mail you should receive a confirmation shipping email. Your order can be tracked here http://www.royalmail.com/ . If you are unable to receive your delivery, then the postman will usually put it thorough your door or leave a delivery card. If the item is not received by the confirmed date, please check with the local depot. Occasionally deliveries may be delayed during busy periods such as Christmas. Unfortunately we have no control over delays that are due to Royal Mail. Please be patient if this is the case and keep tracking the item via the Royal Mail website.

    What do I do if I'm not happy with the prints that i've taken?

    There are very few handprints that we are unable to use, and most of the time we can clean up any smudges that are made during the print taking process. If you are unhappy with the prints that you've taken, then please send us a photo or scan of them anyway, along with a note explaining that you would like us to take a look at them for you. We can normally edit them and send a copy back to you to check before processing your order.

    If you would prefer to order a replacement kit to take another set of prints, then they are available to purchase via our website.

    News

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    How to clean your jewellery

    How to clean your jewellery

    Jan 25, 2021

    You've just been gifted the most gorgeous sterling silver or gold item of jewellery.  It's only natural that you'll want to know how best to take care of it so you can protect it and ensure it lasts as long as possible. 

    Different metals will have different care instructions, so if you're wondering how best to clean your jewellery, here is a quick breakdown of what you need to do.

    How to clean your sterling silver jewellery

    Sterling silver is a soft metal that can actually mark and scar if knocked. It also tarnishes over time when exposed to air. It needs regular looking after if you want to protect it and ensure your jewellery lasts as long as possible.

    The best way to look after your sterling silver jewellery is to make sure it's the last thing you put on before you leave the house and the first thing you remove when you get home. 

    Here are some simple guidelines to follow to keep your jewellery looking its best:

    1. Avoid contact with soap, perfume, and household chemicals.

    2. Remove it before bathing or swimming,  as well as when you’re doing any manual work or exercise (as sweat can make it tarnish).

    3. Gently wipe the surface with a soft cloth to prevent a build-up of tarnish.

    You can remove tarnish by lightly cleaning your jewellery with a soft bristle brush (such as an old baby's toothbrush), and using gentle washing-up liquid and warm water. Rinse with water and leave to dry.

    Clean your jewellery - engraved products

    Engraved products, in particular, need a little extra looking after, as you'll want to keep them looking sharp. The more you wear them, the more likely the engraved sections will fade and get less visible over time, due to scratching. We recommend you only use a soft cloth to polish them - do not use any chemicals or polish on your engraved silver.

    Gold-plated jewellery

    Gold plate can wear over time, depending on how often you wear your jewellery. To keep your jewellery looking pretty, use non-abrasive cleaning products intended specifically for use on gold.

    Looking after your leather products

    Leather is a natural product and needs to be looked after if you want it to last. Do not expose leather to excess heat, as this can cause fading. You also want to avoid getting leather products wet, as moisture is really not good for leather! If it does accidentally get wet, blot as much liquid as you can and allow it to dry naturally.

    Stainless steel

    Stainless steel has a high resistance to corrosion when exposed to moisture. To prevent tarnishing, clean it regularly with a soft cloth.

    Different metals will have different care instructions, but if you want to keep your jewellery looking shiny and new, you need to put effort into looking after it. By following the advice above, you'll know how to effectively clean your jewellery and will be doing all you can to ensure your jewellery is in tip-top condition and something that is much loved, treasured and admired for some time to come.

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